Client Testimonials for Synaptitude
Synaptitude is committed to client service - delivering services that effect transformational change with our clients. Nothing is more important the the success of our clients.
We regularly solicit feedback from our clients regarding how we're doing and what we can do to serve them better. We've collected client feedback below.
Independent Performance Evaluation
Synaptitude was recently rated by Dun and Bradstreet's Open Ratings division for past performance evaluation, which surveyed Synaptitude's clients with regard to our performance.
Overall Performance Rating: 94 out of 100
Reliability: How well does Synaptitude follow through on its commitments?
Survey Rating: 95 out of 100
Cost: How closely did your final total costs correspond to your expectations at the beginning of the transaction?
Survey Rating: 94 out of 100
Quality: How satisfied do you feel about the quality of the product/service provided by Synaptitude?
Survey Rating: 93 out of 100
Delivery/Timeliness: How satisfied do you feel about the timeliness of the product/service delivery?
Survey Rating: 94 out of 100
Personnel: How satisfied do you feel about the attitude, courtesy, and professionalism of Synaptitude's staff?
Survey Rating: 99 out of 100
Responsiveness: How responsive do you think this company was to information requests, issues, or problems?
Survey Rating: 95 out of 100
Client Quotes
"I have never worked with a better company than Synaptitude."
- Senior finance director, global telecommunications provider
"Synaptitude delivered one of the smoothest migrations we have seen."
- Technical services manager, telecommunications carrier
"Synaptitude was extremely easy to work with; they took the time to truly understand our business needs and delivered a solution that fit exactly what we required."
- President, professional services company
"Synaptitude provided critical support at the end of a troubled project launch. They came up to speed quickly, and were able to effectively learn existing processes and work closely as part of the team to provide top quality solutions to our problems."
- Senior director, education services company
"Synaptitude transformed our business processes, allowing us to dramatically improve the quality of service we provide to our clients, while reducing costs, streamlining operations and enabling us to handle many times the volume of business with the same staff."
- CEO, entertainment services company
"Prior to engaging Synaptitude, my team’s time was spent firefighting production issues impacting our bill quality, collection times and our customer relationships. Now we are hitting stretch collection and dispute resolution objectives while providing a higher level of service to our customers."
- Head of revenue operations, telecommunications carrier