Case Studies

Synaptitude has delivered transformational solutions for clients in industries that include telecom, utilities, government, education, entertainment, and non-profit. Our projects have included business operations improvement, data analytics, revenue and cost assurance, financial controls implementation, IT strategy, IT software development, IT operations, outsource management, and enterprise program management.

The following case studies are a sampling of the work that Synaptitude has successfully performed for our clients.
 

Data Analytics, Business Intelligence, Revenue and Cost Assurance

Business Intelligence Dashboard Implementation

Our consultants worked closely with finance department managers to develop business requirements for the business intelligence dashboard, specifying key performance indicators, management reports, required timings, and key data sources. Learn more >>

MDA Data Analytics Development

Synaptitude delivered and MDA data analysis system for reconciliation of telecom switch data records to ensure complete billing. Learn more >>

Wholesale/Retail Data Reconciliation

Synaptitude’s consultants developed complex data queries against three different enterprise databases to perform analysis, uncover issues, and compare actual billings against contracts and orders. Learn more >>

Financial Cost Control Analysis

Our consultants conducted over 20 workshops across the different business units involved in the billing process and were able to quickly identify areas of revenue leakage attributed directly to both business process and system deficiencies. Learn more >>

Full Lifecycle Enterprise Software Delivery and Support

Web-Based Product Management

Synaptitude stepped in and delivered product management expertise to seamlessly continue the project and rollout. Learn more >>

Business Requirements Management

Our team developed the business software requirements to ensure that financial information was consistent across the enterprise, and to ensure that sufficient business controls were implemented. Learn more >>

Customer Relationship Development (CRM) System Development

Synaptitude developed and deployed a CRM application to help a client meet their growing sales needs. Learn more >>

Billing System Migration

Synaptitude was hired to manage business requirements, testing and implementation for the American billing operations team. Learn more >>

Electronic Bill Presentation and Payment Systems Requirements and Consensus Building

The client wished to develop an Electronic Bill Payment and Presentation (EBPP) application to present invoices to, resolve disputes with and accept payments from over 25 companies around the world. Learn more >>

Enterprise Web System Development and Management

Development and management of a enterprise web system to enable electronic medical health claims. Learn more >>

IT Transformation and Strategy

Utility Rate Case IT Strategy

Synaptitude provided IT systems architecture, strategic, and cost analysis regarding a California utility's rate case for dynamic pricing. Learn more >>

Consumer Advocacy Dynamic Pricing IT Analysis

Synaptitude assessed a utility's IT systems and developed recommendations of whether the utility's request to modify and augment those systems to implement dynamic pricing and the associated costs were reasonable.  Learn more >>

Utility IT Architecture System and Cost Analysis

Synaptitude provided IT systems architecture and cost analysis regarding proposal to modify their existing IT systems. Learn more >>

Smart Grid Billing Software Package Standards Validation

Synaptitude provided product development services to analyze and report smart grid billing software against smart grid and utilities integration standards. Learn more >>

Software Methodology Development and Implementation

Synaptitude advised the client on specific software development project methodology that would be used by the Agency to execute all application related projects. Learn more >>

Enterprise Package Selection

Synaptitude performed an enterprise package selection to assist a company in moving to an enterprise-quality back-office system that could support expanding business needs. Learn more >>

Finance Systems Transformation

Synaptitude delivered PMO services to effect a transformation and consolidation of Finance systems across the client's organization. Learn more >>

Business and Finance Operations Improvement

Strategic Optimization for Finance Operations

Synaptitude’s staff performed a detailed analysis of the strengths, weaknesses, opportunities, and threats regarding outsourcing and offshoring opportunities and provided recommendations to management. Learn more >>

Compliance Remediation

Synaptitude managed a team of consultancies to address the remediation of control failures and issues across the Finance division. Learn more >>

SAP Finance Process Improvement

Synaptitude managed a team that rapidly mapped existing processes in the Billing department, analyzed the proposed functionality being delivered, performed a gap analysis, and developed new processes. Learn more >>

Sarbanes-Oxley Management and Verification Process Change Implementation

Synaptitude was asked by our client to manage compliance of business & system processes for Sarbanes Oxley. Learn more >>

Outsourcing Mangement

Business Outsourcer Management

Synaptitude managed the engagement and technical integration of a client’s outsourcing vendor within their global transformation program. Learn more >>

IT Outsourcer Management

Synaptitude managed a team of outsourced resources across several countries to deliver results for a global data consolidation effort. Learn more >>

Business Operations Transformation for Outsourcing

Synaptitude implemented a program to ensure transition of key skill sets and business process knowledge to a client's offshore BPO team. Learn more >>

Program Management

Customer Service Transformation PMO

Synaptitude operated a Program Management Office (PMO) to coordinate, monitor and report on a strategic business transformation project. Learn more >>

Telecoms

Telecom Access Cost Control and Allocation

Synaptitude developed and implemented a monthly invoice consolidation and access circuit inventory cleansing process which saved $3.3 million in annual external telecom supply costs.  Learn more >>

Telecom Expense Management

Synaptitude developed and deployed a telecom expense management solution that enabled the client to accurately validate more than 1000 monthly invoices from third-party suppliers. Learn more >>

Circuit Inventory Consolidation

Synaptitude’s consultants worked with client managers to analyze the data requirements of each circuit inventory system. Learn more >>

Telecom Product Rollout

A telecommunications client that is undergoing a major new product rollout asked Synaptitude to play a key part in designing the billing operations for this product. Learn more >>

Further Information
If you would like to learn more about Synaptitude's case studies, please contact us directly.