Smart Meter/Smart Grid Knowledge Center
Synaptitude provides expert consulting services for Smart Grid and Smart Meter. As part of our service to clients, we provide knowledge, research, and regularly report on events and progress within the Smart Grid / Smart meter industry.
Synaptitude Smart Grid White Papers
Containing Contact Center Costs in the Smart Grid Era. Smart grid introduction is changing utilities’ interactions with customers and utilities are seeing increases in customer inquiries and costs. This paper disusses how utilities can leverage their call center capabilities to control costs and increase customer satisfaction.
Smart Grid Introduces Big Risks to Meter-to-Cash Processes. Disruptive technologies enabling energy smart grids will introduce new complexities to the meter-to-cash process. This paper discusses how utilities can leverage the lessons learned by other industries to avoid risks to revenue.
Smart Grid IT Risks Drive Need for Cross-Industry Tech Expertise. As utilities being to initiate IT efforts for support of Smart Grid, there is no substitute for experience. IT programs can be delivered in a scientific manner based on tested practices. Learn how utilities can leverage the experience of other industries to deliver IT projects on-time and on-budget.
Smart Grid Industry News
Synaptitude is sponsoring the 2011 CIO Utilities Summit. Learn more >>
Synaptitude partners with TMForum for Smart Grid Energy Catalyst: Leveraging Telecom Best Practices for Utilities. Read more >>
Synaptitude's Eric Nelson stops by Smart Grid News to talk about the 4 biggest reasons utility IT projects fail and how to make yours a winner. Read more >>
Smart Grid Virtual Summit 2011. Synaptitude to deliver revenue seminar at Smart Grid Virtual Summit 2011. Read more >>
Synaptitude talks to Smart Grid News about why utilities are spending more to make customers unhappy (and how to do it right). Read more >>
Metering America 2011. Synaptitude delivers seminar on Smart Grid Revenue Protection and Revenue Assurance at Metering America 2011 conference. Read more >>
2 Million Installed Smart Meters. The US has now more than 2 million smart meters installed across the country.
College Implements Grid Positive Plan. Butte College, north of Sacramento is now installing 25,000 solar panels covering walkways and carports across its campus.
Data Access Privacy Issues and Communications Requirements of Smart Grid Technologies. The DOE has released two reports addressing important Smart Grid issues: Data Access and Privacy Issues Related to Smart Grid Technologies and Communications Requirements of Smart Grid Technologies.
Fort Collins, Colorado Installs Smart Grid. The City of Fort Collins, Colorado, is embarking on an exciting new project that aims to reduce peak demand and help the city reduce its energy footprint to zero.
Utility Revenue Assurance KPI Dashboard. Synaptitude presents Utility Revenue Assurance KPI Dashboard at TMForum Americas Conference. Read more >>
Houston Smart Grid Almost Ready for Launch. CenterPoint Energy is trying to put Houston at the forefront of another technological revolution: advanced smart grid technology.
Modernizing the Electrical Grid. The US has underinvested in the electric grid for decades. As a result of that neglect, our electric transmission system is not as reliable as it should be and is far too costly. Our electrical grid needs to step into the 21st century.
Nevada Smart Meter Program Launches. Las Vegas-based NV Energy launched the pilot phase of a massive smart grid project aimed at helping residents manage their energy use, saving millions of dollars in operation costs and creating hundreds of jobs along the way.
Recycling Smart Grid Energy. Beacon Power Corporation's innovative flywheel energy storage plant—which is the first of its kind in the world—is expected to improve electrical grid reliability and efficiency by continuously absorbing and injecting electricity, in effect “recycling” it.
Redefining Customer Service for Smart Grid. There has been a lot of news focused on legitimate concerns of customers that feel alienated and confused about what these projects mean for them.
Smart Grid Consumer Studies. Department of Energy Assistant Secretary Patricia Hoffman challenged utilities to redefine customer service by finding ways to enable customers to participate more fully in their electric system, involving customers in the process is essential in making the grid smarter, more secure, and more reliable.
Smart Grid: Building a Wireless Connection. The smart grid is predicated on communication. It’s going to involve the transmission of data over communication networks – appliances will be need to be seamlessly cycled on and off, substations will need to relay information when a switch fails, and consumers will need constant access to dynamic energy pricing and usage data.
Smart Meters for Oklahoma. Owasso, Okla., known as the “city with no limits,” is living up to its name with sustainability and energy.
Super Wi-Fi for Energy Smart Grid. The National Broadband Plan made several recommendations designed to integrate broadband into the emerging Smart Grid and enable improved Smart Grid communications; white spaces spectrum is yet another option for utilities to use for their communications networks.
An Introduction to the Smart Grid
An Introduction to the Smart Grid. What is the Smart Grid? Why do we need it? What is its future?
Smart Grid / Smart Meter Definitions and Glossary
Smart Grid Definitions (A-J). Glossary of common energy and Smart Grid/Smart Meter terms.
Smart Grid Definitions (L-Z). Glossary of common energy and Smart Grid/Smart Meter terms.